Cancellations & Returns

HibiscusAgro.com believes in helping its customers, and therefore we have a flexible cancellation policy. Please proceed to below for the policy.

  1. Cancellations will be considered only if the request is made within the same day of placing an order.
  2. The cancel request will not be accepted if the orders have been communicated to the Processing/Delivery and they have initiated the process of shipping.
  3. No cancellations will be entertained for those products that are in offers, or grouped with other products on a discounted price or products that are purchased a week before / during special occasions. These are the limited occasion offers and therefore cancellations are not possible.
  4. In case you feel that the product received is not as shown on the site or as per your expectations, you must bring it to the notice with us within 24 hours of receiving the product.

 

 

Return Policy

What is Hibiscus Agro return policy?

Returns not applicable for Dry Fruits.Once We ship ,Orders cannot be cancelled / Return.

How do I cancel an order?

You can cancel your order online before the product has been shipped. In case your product has not been shipped , to cancel Contact Us. Unfortunately, an order cannot be cancelled in case a Order Shipping has already been made.

 

Refund Policy

What is Hibiscus Agro Refund policy?

Full Refund accepted for cancelled orders paid online.

How do I cancel an order?

You can cancel your order by contacting us before the product has been shipped. Unfortunately, an order cannot be cancelled in case a delivery has already been made.

When can Refund be credited to customer ?

Customer can expect refunds to be credited to their account within 7 business days

 

Shipping Policy

At hibiscusagro.com we are committed to delivering your order accurately, in good condition, and always on time promised by our customer care executive or on website or mobile.

Below are some more shipping related points:

  1. Each order would be shipped only to a single destination address specified at the time of payment for that order.
  2. We make our best efforts to ensure that each item in your order is shipped out on the same day of the order date. However in some cases, it may take longer, up to 2 or more working days, to ship the order as the product may have to be procured where there is a heavy demand.